Evaluation of the Familystart pilot phase (2012-2013)
To evaluate how consultation and midwife-referral services were used; the profile of users; and the satisfaction level of clients, partner clinics and participating midwives during the first year in operation.
- Demographic and medical data collection
- Written and oral interviews
- Quantitative and qualitative analyses
- Service statistics of Familystart
- Satisfaction surveys with clients, partner clinics and midwives
- Nearly every third family with a newborn had not arranged for postnatal care after leaving the hospital and used Familystart to find a midwife. Familystart was able to guarantee the provision of care during vacation periods and on public holidays within the area of the partner clinics.
- The helpline was used to an equal degree for questions about the health of the mother and the baby. Questions about the health of the mother mainly pertained to breastfeeding and breast problems; questions regarding the baby were about nutrition, excretion, and problems with sleep and crying. Overall, the helpline was used less frequently than the midwife-referral service.
- The interviewed employees of the partner clinics as well as the parents indicated a high level of satisfaction with Familystart's services. Collaborating with Familystart helped to ease the workload in the partner clinics.
- The job satisfaction of midwives declined slightly during the first year but was high overall.
Prof. Dr. med. Elisabeth Zemp Stutz and Anna Späth, Swiss Tropical and Public Health Institute, Basel